FAQs

We are committed to keeping your websites online. Thamara guarantees a 99.9% uptime (or higher) for our hosting services – meaning your site will be available virtually all the time. Our servers are housed in reliable data centers and monitored round-the-clock to prevent downtime. In practice, 99.9% uptime equates to at most a few minutes of downtime per month, if any. This high uptime commitment ensures your visitors can always access your site, and we work proactively to maintain stability, apply security updates, and quickly address any hardware or network issues. Your online presence is safe with us.

Customer support is available 24/7 at Thamara. We know how important it is to get help when you need it, so our expert support team is on standby around the clock. You can reach us through support tickets or email (and live chat in our dashboard for quick queries). Whether it’s a question about setting up your site, troubleshooting an issue, or getting advice on optimizations, our friendly support agents are ready to assist. We also provide an extensive knowledge base with guides and tutorials. In short, you’ll never be left stranded – we’re here to help every step of the way, any time of day.

Our lifetime hosting plans come with unmetered bandwidth, which means we do not set a fixed limit on the traffic your website can receive. Whether your site gets a few hundred visits or tens of thousands of visits per month, we won’t charge you extra based on traffic volume. We engineer our platform to handle high traffic bursts and seasonal spikes gracefully – leveraging our CDN to offload global traffic and using load-optimized servers. However, as with any shared hosting environment, we do implement a fair usage policy to ensure no single site negatively impacts others on the same server. “Unlimited” bandwidth in practice means typical usage for a personal or small business site is fine, but extremely heavy or abusive usage (far beyond a normal website) might be moderated. For instance, if one site suddenly consumes massive resources (CPU, memory or millions of hits in a short time) in a way that risks server stability, we may reach out to discuss solutions (such as upgrading to a more powerful plan or optimizing the site). This policy is in place simply to maintain quality of service for everyone on the server. The good news is most websites never come close to any problematic level. Our plans are designed to support plenty of traffic – even a very popular blog or an e-commerce store can typically run without issues. We do not throttle or cap your site’s normal traffic. In fact, our unmetered approach and robust backend mean your site can grow freely. If you anticipate an unusual surge (e.g., a big marketing event), you can always inform us and we’ll ensure resources are ready. In summary, you can have confidence that Thamara Cloud hosting can handle your traffic. As long as usage remains within reasonable bounds of shared hosting (which covers the vast majority of sites), you’ll enjoy uninterrupted service. And if your project does grow into a truly massive platform, we’ll be happy to help you scale up when the time comes. Our goal is to support your success at every stage.

“Lifetime” means we will continue to host your website for as long as our company operates the service, without asking for renewal fees. We understand people wonder “what’s the catch?” The model is sustainable because we plan carefully and invest your one-time fee to cover long-term costs. Here’s how we make lifetime hosting reliable and transparent: Efficient Infrastructure: We use modern, energy-efficient servers and high-performance NVMe drives (which are more durable and cost-effective per performance) to keep operating costs low over time. Fair Usage & Resource Management: We monitor server loads and ensure each customer uses a reasonable share of resources. Most websites have moderate resource needs, so the upfront fee from each customer helps cover ongoing maintenance. There’s a “pool” of users that balances out – not everyone will max out usage, and this allows us to serve everyone reliably. No Costly Overhead: By cutting out recurring billing administration and relying on word-of-mouth marketing (instead of expensive ad campaigns), we reduce expenses. This makes the lifetime model viable while still giving you great service. Long-Term Commitment: We’re in this for the long run. While “lifetime” refers to the service lifespan, our goal is to be your host for decades to come. We maintain financial reserves and reinvest in infrastructure to ensure we can support clients year after year. There is no hidden catch – you truly pay once for hosting. Just keep in mind that domain name registrations (handled separately) will still need yearly renewal because domains are controlled by registries, not by the hosting service. Other than that, your hosting space is secured for the long term with Thamara.

Yes! We want you to feel completely confident in trying our service. Thamara Cloud offers a 30-day money-back guarantee on all lifetime hosting plans. If for any reason you’re not satisfied within the first 30 days, you can request a full refund – no questions asked. This makes your purchase 100% risk-free. We’re confident you’ll love the fast performance and convenience of lifetime hosting, but we give you that first month to make sure it’s the right fit. Simply contact our support team within 30 days of sign-up, and we will process your refund promptly. Your satisfaction is our priority. (NOTE: The Money-Back Guarantee is applicable to the hosting plan. Domain registrations or other add-on services may not be refundable, but your hosting fee is fully refundable within the trial period.)

With Thamara Cloud’s lifetime hosting, there are no recurring hosting fees and no hidden charges. The beauty of our model is that you pay the one-time price for your chosen plan and that’s it – your hosting is covered for life. We do not surprise you later with renewal bills or require any additional payment to keep your website online. There is no fine print trap; “no monthly fees” truly means you won’t be billed monthly or annually for the hosting service. To clarify what you might pay for in the future (completely optional or separate services): Domain Renewal: If you registered a domain name (website address) through us or another registrar, domains have their own annual renewal fees (because domain ownership isn’t lifetime). For example, your .com domain might need a $10-15 renewal each year to keep it active. This cost goes to the domain registry and is separate from hosting.Upgrades or Add-ons: In the future, you might decide you need an upgraded plan (say you want to move from a plan that supports 1 website to a higher plan that supports multiple sites). In such cases, you’d pay the difference for the upgrade only if you choose to upgrade. Similarly, if we introduce a new add-on service (like a premium backup plan, SEO toolkit, etc.), those would be entirely optional. You will never be automatically charged for any add-on.Excess Usage: Our plans are designed to accommodate normal usage as per fair policy. In the extremely rare scenario that a website consistently uses far beyond what a shared environment can allow (thus affecting others), we would discuss options (perhaps a custom solution or VPS). But we don’t auto-charge overage fees for bandwidth or storage without your consent; we always communicate and work out a solution first.In summary, there are no ongoing hosting payments required. The price you pay today is the price for hosting service for the lifetime of the plan. We pride ourselves on being transparent: no setup fees, no sneaky charges in the cart, and no surprise bills down the road. The only things you ever pay for are clear at the time of purchase (like domain or an intentional upgrade). Enjoy peace of mind and budget stability, knowing your site’s hosting is paid once and for all.

The main difference lies in specialization. Web Hosting refers to our general-purpose hosting plans, whereas WordPress Hosting is a specialized subset of hosting optimized for WordPress sites. Here’s what that means: Web Hosting : This is a broad hosting service that can host any kind of website – whether it’s built with WordPress, another CMS, a custom HTML/PHP site, Joomla, Drupal, etc. It provides you with all the standard tools to run a website and isn’t tailored to one specific platform. It’s very flexible: you can install WordPress on a regular web hosting plan as well (via our 1-click installer), or any other application. Web hosting is essentially the umbrella service – a robust environment where you have the freedom to create various types of websites.WordPress Hosting (Managed WP Plans): Our WordPress Hosting plans are designed specifically for WordPress users. They are a type of web hosting that is finely tuned for the WordPress platform. This typically includes WordPress pre-installed or an even easier setup, and might come with WordPress-specific features and optimizations:Performance Tweaks: The servers might have caching systems (like LiteSpeed Cache or Nginx caching) configured specifically for WordPress to ensure faster page loads. PHP settings and database are optimized for WP’s workload.Security for WP: Extra measures to protect common WordPress vulnerabilities (firewall rules, malware scanning focusing on WP file structures).Automatic Updates: Many WordPress plans include automatic core updates (and sometimes plugin/theme updates) to keep your site secure and up-to-date without you having to manage it.WP Tools: You may get access to a WordPress toolkit or staging environment. For example, you could clone your site to a staging area to test changes, then push to live – a feature aimed at WP developers.Support Expertise: Our support team is well-versed in WordPress on all plans, but on a WordPress-specific plan, the support might even include help with common WordPress questions or troubleshooting WP-specific issues.In essence, WordPress Hosting is web hosting that’s been optimized and streamlined for WordPress sites. If you know for sure that you’ll only be hosting WordPress sites and you appreciate those extra conveniences, a WordPress plan could be beneficial. It’s like getting a tailored suit versus a general outfit – both will clothe you, but one is made for a particular purpose. Importantly, you’re not forced to choose WordPress hosting to run WordPress. You can run a WordPress site on our standard lifetime web hosting plans just fine – WordPress will install and work great (our environment already supports it fully). The WordPress plans simply add a layer of WP-centric convenience and performance tuning out-of-the-box. If you are a beginner or just want the easiest WordPress experience, you might opt for the WordPress plan so everything is taken care of. If you have a mix of sites or want maximum flexibility, the regular Web Hosting plan is a solid choice. Both are backed by the same infrastructure and support team; it’s just a matter of which fits your use-case better. Either way, you’ll get fast, reliable hosting for your site.

Yes, we understand that needs can change over time. You can upgrade your plan (or make other changes) at any time. We make the upgrade process simple and fair: Upgrading to a higher tier: Suppose you started on the Basic plan and later realize you need to host more websites or require more resources. You would just pay the difference in price between your current plan and the new plan. Since these are lifetime plans, upgrades are a one-time difference payment, not a new full purchase. After upgrading, you then have the higher plan’s benefits for life. Seamless Transition: Our support team handles plan upgrades seamlessly on the backend. Your websites and data remain intact – there’s no downtime or migration needed when upgrading within our platform. We essentially allocate the additional resources or site slots to your existing account. Downgrades: Because of the one-time payment nature, downgrades (moving to a lower plan) aren’t common (since there’s no recurring cost to save – you’ve already paid). It’s best to choose the most appropriate plan initially. However, if you accidentally chose a plan too high for your needs, reach out to us timely; we do our best to accommodate special requests (possibly a partial refund or account credit difference if very early on). Adding services: Similarly, you can add on services (like registering additional domains.) as your needs evolve. Your hosting can grow with you. We designed Thamara’s plans to be flexible. Many customers start small and scale up as their website portfolio or traffic grows. We’re happy to see your sites succeed and we won’t penalize you for needing more resources – it’s a one-time upgrade and you’re set. Just contact our sales/support team when you’re ready to upgrade, and we’ll guide you through a quick process. Rest assured, with lifetime hosting there’s no risk in “outgrowing” your plan unexpectedly. You have options to expand and our team will make sure the transition is smooth. Your success is our success, and we’re here to support you at every stage.

Absolutely. All Thamara hosting plans include the ability to create professional business email accounts using your domain. This means you can have addresses like yourname@yourdomain.com or info@yourdomain.com at no extra cost. We don’t make you pay for email hosting separately – it’s part of the package. Here are some key points about our email features: Multiple Accounts: You can create email mailboxes for yourself and your team members (the exact number of accounts may depend on your plan’s fair usage, but generally you can make as many as you need for normal business use). Generous Storage: Your email storage is part of your overall hosting storage. Thanks to our NVMe storage, email access is quick and storage capacity is ample for keeping important messages (just remember to clean out super old emails or large attachments if you have limited space on a smaller plan). Webmail & Clients: We provide webmail access, so you can check your email through a browser from anywhere. You can also connect your email accounts to your favorite email client (like Outlook, Gmail app via POP/IMAP, Thunderbird, mobile Mail apps, etc.). We support IMAP, POP3, and SMTP, so sending and receiving email on any device is easy. Spam Filtering & Security: Our servers come with basic spam filtering to reduce junk mail. You can also set up additional filters or use your domain’s DNS (SPF, DKIM records) to improve email deliverability. All email accounts use SSL/TLS encryption for secure login and transfer, so your communications stay private.No Extra Fee: Unlike some services that charge per mailbox or require a separate subscription for email, with Thamara Cloud it’s included. As long as you have the hosting plan, you can use the email feature freely. Having custom email addresses that match your domain makes your business or project look more professional. We make it simple to manage those accounts via our hosting control panel. In short, yes – email hosting is included and we’ve got you covered for all your domain-based email needs.