Thamara Cloud wants you to be satisfied with our services. We offer a 30-Day Money-Back Guarantee for our standard hosting plans (annual or longer terms). If you cancel your hosting account within 30 days of the initial purchase, you may request a full refund of the hosting fees.

This refund policy applies to basic hosting services. Domain registrations, setup fees, and add-on services (SSL certificates, third-party services, etc.) are generally non-refundable once purchased, because we incur costs for those (for example, when we register a domain for you, we can’t “unregister” it with the registry to get a refund). If you received a free domain as part of a hosting promotion and you cancel hosting within the money-back period, the standard domain fee may be deducted from your refund if you wish to keep the domain. Alternatively, you can cancel the domain too (if within a grace period) or transfer it out.

Lifetime hosting plans have a special refund policy: due to their one-time pricing nature, they are eligible for a refund only within 30 days of purchase (same as above). After 30 days, no refunds are available on lifetime plans.

If you are on a month-to-month plan, the 30-day guarantee still applies for the first month. After that, month-to-month services are not refunded if canceled mid-month; they simply won’t renew the next month.

To request a refund, you must cancel the service and specifically request the refund through our support or billing department. We will process eligible refunds within 10 business days back to the original payment method.

Please note: The money-back guarantee is to let you try our services risk-free. Customers who violate our Terms (e.g. get terminated for abuse) are not eligible for refunds. Also, if you’ve requested a refund and received one, you’re welcome to sign up again in the future, but the money-back guarantee on a new sign-up may not apply if we detect abuse of the policy.